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Lowker - Technical Support Engineer (Baker Hughes)

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• Responsible for Providing internal and external customer support for all data services in compliance with Service Level Agreements
• Configure and maintain real-time data feeds
• Diagnose complex hardware, software, and network problems
• Simulates user problems to resolve operating difficulties
• Ensure email and telephone requests are recorded using the standard incident tracking system
• Ensure customer data confidentiality
• Recommend and test system and software modifications to reduce user problems and enhance functionality
• Interact with vendors and other functional teams in order to restore services and correct core problems
• Acts as a liaison to the management team
• Usually will have supervisory responsibilities
• Coach lower level specialists in completing their duties
• May be the first-line coordinator of a team and assist with resource allocation
• Handles special projects as assigned

• Bachelor's Degree in Electrical or Mechanical Engineering
• 8+years experience on technical ESP and PCP
• Certification in ITIL and Basic Network Techniques
• Knowledge of analysis and trouble-shooting techniques
• Completed MSCE (Microsoft Certified System Engineer) preferred

• Expert computer and networking skills
• Subject matter expert for remote control applications
• Exposure to field operations
• Trouble-shooting and problem solving skills
• Strong attention to detail
• Excellent verbal and written communication skills
• Excellent organization and planning skills
• Ability to handle multiple activities successfully
• Good team player

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